What To Expect When You Call A Service Professional

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Expecting a service Technician to come to your home or business?

 

This is what you can expect from a Drain Relief service call:

  1. You’ve most likely called and arranged a time, discussed all possible options for solving your drainage issue, and have informed on the price.
  2. Usually, you’re given a time frame that all of our Tech’s usually stay within. It’s usually a 2 hour window and if there are any delays they’ll be sure to let you know in advance.
  3. Once the Technician arrives, he’ll need to see the area that’s having the problem.
  4. Most of the time, they’ll be coming in with equipment. This equipment is usually very heavy and cumbersome. We recommend having any baby gates out of the pathway while the Technician is working so that he doesn’t have to step over it with all his equipment. This can be difficult at times.
  5. Once all set up, the Technician will begin clearing your drain. While trying to keep the area as clean as possible (or not contributing any more mess during the process) they’ll follow out the process of the service discussed and keep you updated on the results. We like to be thorough and detailed with all of our customers regarding the situation and hope that this knowledge makes every customer feel content.
  6. After the Technician is done, he’ll tidy up his equipment and bring it back out to the vehicle. They will then summarize their visit with you and finalize the invoice and payment. Everything is upfront and transparent. No hidden fees, satisfied customers and a job well done.

 

If you have any questions regarding drainage issues in your home or business please feel free to give us a call and we can discuss it with you. You can contact us at 416-908-2892.

Why You Should Have A Camera Inspection Done Before Snaking

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Are one of your drains backing up and causing a huge mess in your house? Luckily, with a simple phone call you can have a professional on the way to solve the issue but, did you know it’s important to have a camera inspection done before they use their drain snake to unclog the drain? Here are some reasons why it’s highly recommended:

  1. There could be a foreign object that went down the drain and if that’s the case, it can be pushed further away rather than retrieved creating a bigger problem
  2. Your pipes might not be in good standing. Pipes get old. They can crack, be intruded by tree roots, or even shift. It’s good for the technician to see what’s going on inside before they put their drain snake down and with the camera monitor they are also able to show you so you can see for yourself exactly what’s happening down there
  3. Further action may need to be taken, and if the technician is aware of the integrity of the pipes, they’ll be able to inform you ahead of time so that you know what you’re dealing with. If a camera inspection isn’t done and the drain snake clears the drain you may have water running again but that doesn’t mean you’re free from any more clogs or backups. If it’s caused by tree roots they will continue to grow even after all the protruding roots have been removed. If there’s a shift or crack in the pipe it needs to be repaired.

These 3 reasons are why it’s important to proceed with a camera inspection prior to having your drains snaked. If you have any questions, please feel free to call us and we’ll be happy to answer them for you.